1.) To tell the truth with every conversation, every time.
2.) To keep all parties informed at all times of the loan status.
3.) To notify the buyers / agents the moment a problem exists.
4.) To utilize all company assets to resolve problems.
5.) To quote rates with NO lender fees or points if possible.
6.) To do NO harm to a transaction. If we caused a client to lose money, we make the buyer whole. No exceptions!
Listening to our customers has made us successful
Our goal is to assist our clients and their families in selecting the proper mortgage loan program to meet their long-term financial objectives. Here are comments from a number of our customers who were truly more than satisfied with our service!
To become a leader in the highly competitive mortgage lending industry, a company must deliver excellence in all areas. The personnel must be committed to customer service, be accessible and courteous, and have an extensive knowledge of mortgage options. The loan selection must be extensive. The pricing must be competitive.
To remain a leader, the lender must continuously improve and change. The staff must be provided additional education and training. Customer feedback must be encouraged and acted upon. Innovative mortgage products must be developed and implemented. Computer technology must remain state-of-the-art. The management team must bring innovations from other industries and consistently increase their standards, always expecting more everyday.
About Steve Gronlund - Broker, Owner, Veteran, Originator
As a Mortgage Planner vs. the common loan officer, Steve's goal is to create a mortgage plan as a financial tool to work in unison with your financial plan and retirement plan. He has personally helped over 6000 customers since 1991.
A mortgage plan can also be a road-map or a check-list to reach home ownership for some. Since home ownership appreciation often beats out traditional retirement return on investment, often home ownership is a big part of a overal. financial plan.
Steve Gronlund is a Veteran and is a VA loan specialist with over 3,500 VA loans since 1991. Veteran Owned and Veteran Operated. Steve does loans for active duty as well as separated and retired veterans all the time.
Whatever your current situation, we’re here to help, and we don’t charge a dime until you realize the benefits.